Planned Maintenance In Progress

Updated a few seconds ago

If Qualifio Manager is not accessible, please use this link to contact our Helpdesk: https://qualifio.zendesk.com/hc/en-us/requests/new

Incident Status

Operational

Components

Manager, Player, Statistics, Global Statistics, Gate (Push/SSO), Minisites, Preview, Monitoring, Video converter, Website, Blog, XML feeds, Charts, Facebook Bridge Page, Memory

Locations

OVH Roubaix



September 12, 2019 12:07 CEST
[Monitoring] Following the 'Maintenance' post, Manager is in 'Degraded Performance' as the Font Management is currently unavailable.

September 12, 2019 11:59 CEST
[Monitoring] Incident is since yesterday in 'Monitoring'. Team is working on several items (see Maintenance) and closely checking the database in the mean time.

September 11, 2019 18:12 CEST
[Identified] Mini site should be back for everyone. We are monitoring and working on the incident report - don't hesitate to contact us : https://qualifio.zendesk.com/hc/en-us Thanks for your patience & enjoy your evening, Qualifio

September 11, 2019 18:07 CEST
[Identified] We're working to bring back the last mini sites related services online. We'll continue to update this ticket.

September 11, 2019 17:44 CEST
[Identified] The traffic is OK on backoffice and webviews. Only mini sites campaign are still impacted. We'll get back to you asap. Thanks for your patience & understanding.

September 11, 2019 17:18 CEST
[Identified] The deployment is finished, related to the backoffice. We are now analyzing the effect of it and update this ticket asap. Sorry for the inconvenience

September 11, 2019 17:05 CEST
[Identified] We have a deployment in progress to mitigate the impact.

September 11, 2019 16:47 CEST
[Monitoring] We are re-facing some overload issues since approx 8 minutes with degraded performance. We are pushing some changes to reduce the instabilities.

September 10, 2019 14:45 CEST
[Monitoring] Database traffic is back to normal and all applications are available again - Team has a first lead on the root cause and investigates more to avoid such impact.

September 10, 2019 14:36 CEST
[Investigating] Database currently unavailable - all applications impacted. Team is on it to fix the issue asap. We keep you posted.

September 10, 2019 11:08 CEST
[Monitoring] Issue is over - team is monitoring to avoid any new problem and prevent the issue from occuring again.

September 10, 2019 11:05 CEST
[Identified] We have a high load on the database due to too many waiting tasks. This is causing partial unavailability of both front-end and back-end application. Team is on the problem. We'll update when the exact origin of the issue is identified.

Description

The Font Management module in Qualifio Manager is temporarily unavailable. We're are making changes to this module as it was causing instabilities the last days. We'll keep you posted when it is available again. Expected end: End of the day. For any emergency, contact our helpdesk directly.

Components

Manager

Locations

OVH Roubaix

Schedule

September 12, 2019 11:30 - 20:00 CEST



September 12, 2019 12:41 CEST
[Update] Started this morning.

Manager




Planned Maintenance

Player




Operational

Statistics




Operational

Global Statistics




Operational

Gate (Push/SSO)




Operational

Minisites




Operational

Preview




Operational

Monitoring




Operational

Video converter




Operational

Website




Operational

Blog




Operational

XML feeds




Operational

Charts




Operational

Facebook Bridge Page




Operational

Memory




Operational

External Services

1

Active Incidents

5

Days Since Last Incident

1

Incidents Last 7 Days